{"id":3159,"date":"2025-01-08T14:47:58","date_gmt":"2025-01-08T13:47:58","guid":{"rendered":"https:\/\/renier.be\/?page_id=3159"},"modified":"2026-03-05T11:44:40","modified_gmt":"2026-03-05T10:44:40","slug":"return-policy-2","status":"publish","type":"page","link":"https:\/\/renier.be\/en\/retourbeleid-2\/","title":{"rendered":"Return Policy"},"content":{"rendered":"
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Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At Renier natural stone, we strive to provide the highest quality products that meet your specific needs and expectations. Since our natural stone products are completely custom made, specific conditions apply to returns and cancellations.<\/p>

1. No right of return for customized products<\/strong><\/h3>

Because our products are fully customized based on your specific requirements, the right of withdrawal (as stated in Belgian legislation) does not apply. This means that:<\/p>

  • Orders for custom-made natural stone products cannot be returned or canceled after production has begun.<\/li>
  • Customers agree to these terms and conditions when placing the order.<\/li><\/ul>

    2. Control on delivery<\/strong><\/h3>

    We ask our customers to check the products thoroughly upon delivery.<\/p>

    • Any damages, defects or discrepancies from the order must be within 48 hours<\/strong> be reported in writing after receipt\u00a0<\/li>
    • If an error or defect is found to be due to our production or delivery, we will provide an appropriate solution, such as repair, replacement or refund, depending on the situation.<\/li><\/ul>

      3. Cancellation before production begins<\/strong><\/h3>

      If you wish to cancel your order before production has started, this is possible under the following conditions:<\/p>

      • You must notify the cancellation in writing\u00a0<\/li>
      • Fees may be charged for preparations or materials already made.<\/li><\/ul>

        Return policy products in stock<\/strong>
        The statutory right of withdrawal applies to all products that are not custom-made. You have the right to cancel and return your order up to 14 days after delivery without giving a reason. The purchase price, including the original delivery costs, will be refunded within 14 days once we have received the goods back. The cost of return shipping is the customer's responsibility.<\/p>

        \"\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Retourbeleid Bij Renier natuursteen streven we ernaar om producten van de hoogste kwaliteit te leveren die voldoen aan uw specifieke wensen en verwachtingen. Aangezien onze natuurstenen producten volledig op maat worden gemaakt, zijn er specifieke voorwaarden van toepassing op retouren en annuleringen. 1. Geen recht op retour voor maatwerkproducten Omdat onze producten volledig op maat […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3159","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRetourbeleid - Renier Natuursteen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/renier.be\/en\/return-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourbeleid - Renier Natuursteen\" \/>\n<meta property=\"og:description\" content=\"Retourbeleid Bij Renier natuursteen streven we ernaar om producten van de hoogste kwaliteit te leveren die voldoen aan uw specifieke wensen en verwachtingen. 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Aangezien onze natuurstenen producten volledig op maat worden gemaakt, zijn er specifieke voorwaarden van toepassing op retouren en annuleringen. 1. 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