{"id":3159,"date":"2025-01-08T14:47:58","date_gmt":"2025-01-08T13:47:58","guid":{"rendered":"https:\/\/renier.be\/?page_id=3159"},"modified":"2026-10-08T16:53:15","modified_gmt":"2026-10-08T14:53:15","slug":"return-policy-2","status":"publish","type":"page","link":"https:\/\/renier.be\/en\/retourbeleid-2\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3159\" class=\"elementor elementor-3159\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a189554 e-flex e-con-boxed e-con e-parent\" data-id=\"a189554\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1295fd2 elementor-widget elementor-widget-html\" data-id=\"1295fd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Plaats alle code in \u00e9\u00e9n Elementor HTML-widget. 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Read below to find out what policies apply and how to contact us.<\/p><div class=\"rr-actions\"><a class=\"rr-btn\" href=\"mailto:info@renier.be?subject=Vraag%20over%20retour%20of%20annulering\">Discuss your question<\/a><\/div><\/div><figure class=\"rr-photo rr-hero-photo\"><img fetchpriority=\"high\" src=\"https:\/\/renier.be\/wp-content\/uploads\/2026\/10\/Dorpels-rotated.jpeg\" alt=\"Stacked natural stone sills at Renier&#039;s studio\" width=\"480\" height=\"640\" decoding=\"async\" data-neo-global--processed-neo-replace=\"true\"><\/figure><\/div><\/header>\n<section class=\"rr-section\"><div class=\"rr-wrap\"><span class=\"rr-kicker\">Which situation applies to you?<\/span><h2>Custom-made or off-the-shelf?<\/h2><div class=\"rr-grid\"><article class=\"rr-card\"><span class=\"rr-number\">01 \u00b7 Custom Solutions<\/span><h3>Made especially for you<\/h3><p>Products that are manufactured according to your specifications or are clearly personalized are not subject to a statutory right of withdrawal. Once production has begun, they cannot be canceled or returned due to a change of mind.<\/p><\/article><article class=\"rr-card\"><span class=\"rr-number\">02 \u00b7 Not Custom-Made<\/span><h3>Distance Purchase<\/h3><p>If you, as a consumer, purchase a non-custom-made product remotely\u2014for example, through our online store\u2014you generally have a statutory cancellation period of 14 calendar days after receipt.<\/p><\/article><article class=\"rr-card\"><span class=\"rr-number\">03 \u00b7 Damage or Defect<\/span><h3>Please report the problem to us<\/h3><p>Please inspect your products upon receipt. If you notice any damage, defects, or discrepancies with your order, please report it in writing, including your order number and clear photos.<\/p><\/article><\/div><\/div><\/section>\n<section class=\"rr-section rr-soft\"><div class=\"rr-wrap\"><div class=\"rr-policy\"><span class=\"rr-kicker\">Custom Products<\/span><h2>Returns and Cancellations for Custom Orders.<\/h2><p>Our custom-made natural stone products are manufactured according to your specific requirements. For goods that are made to the consumer\u2019s specifications or are clearly personalized, the legal exception to the right of withdrawal applies.<\/p><ul><li>Once production has begun, custom orders cannot be canceled or returned due to a change of mind.<\/li><li>Would you like to cancel before production begins? Please notify us in writing via <a href=\"mailto:info@renier.be\">info@renier.be<\/a>.<\/li><li>Charges may apply for preparations or materials that have already been provided.<\/li><\/ul><p><strong>This exception does not affect your legal rights in the event of a defect or a product that does not match your order.<\/strong><\/p><\/div><\/div><\/section>\n<section class=\"rr-section\"><div class=\"rr-wrap\"><div class=\"rr-policy\"><span class=\"rr-kicker\">In-Stock Items \u00b7 Consumer Distance Purchases<\/span><h2>Return of non-custom-made products.<\/h2><p>For non-custom-made products that you purchase remotely as a consumer, the statutory right of withdrawal generally applies. You do not need to provide a reason for exercising this right.<\/p><div class=\"rr-step\"><h3>1. Notify us of your cancellation within 14 days<\/h3><p>Please let us know unequivocally within 14 calendar days of receipt that you wish to cancel your purchase. Send an email to <a href=\"mailto:info@renier.be\">info@renier.be<\/a> and include your name, order number, and the products in question. You may also use the statutory form for this purpose.<\/p><\/div><div class=\"rr-step\"><h3>2. Return the products<\/h3><p>After you submit your return request, you have 14 calendar days to return the products. Please contact us to arrange the practical details of the return. Pack the natural stone carefully to prevent damage during shipping.<\/p><p>You are responsible for the cost of direct return shipping, provided that you were properly informed of this before making the purchase.<\/p><\/div><div class=\"rr-step\"><h3>3. Refund<\/h3><p>In the event of a full cancellation, we will refund the purchase price and the original standard shipping costs. Any additional charges for a more expensive shipping method you selected will not be refunded.<\/p><p>The refund will be issued within 14 calendar days of your notice of withdrawal, using the same payment method, unless otherwise agreed with you. We may delay the refund until we have received the products or until you have provided proof of return, whichever occurs first.<\/p><\/div><div class=\"rr-note-box\"><p>The statutory right of withdrawal applies to consumers for distance purchases. It does not automatically apply to business-to-business purchases or in-store purchases.<\/p><\/div><\/div><\/div><\/section>\n<section class=\"rr-section rr-soft\"><div class=\"rr-wrap\"><div class=\"rr-policy\"><span class=\"rr-kicker\">Inspection upon receipt<\/span><h2>Damage, a defect, or a deviation?<\/h2><p>Please inspect your products thoroughly upon delivery or pickup. We ask that you report any visible damage or discrepancies in writing, preferably within 48 hours of receipt, so that we can investigate the situation promptly.<\/p><p>Send your report to <a href=\"mailto:info@renier.be\">info@renier.be<\/a>, featuring:<\/p><ul><li>Your name and order or invoice number.<\/li><li>A description of the damage, defect, or discrepancy.<\/li><li>Clear photos of the product and, if applicable, the packaging.<\/li><\/ul><p>If a defect or malfunction is attributable to our manufacturing or delivery, we will provide an appropriate solution in accordance with applicable law: initially, repair or replacement, and, where applicable, a price reduction or refund.<\/p><p><strong>The requirement to report the issue within 48 hours does not limit your statutory warranty rights.<\/strong> As a consumer, you must report a discovered defect as soon as possible and no later than two months after it is discovered.<\/p><\/div><\/div><\/section>\n<section class=\"rr-section rr-apply\"><div class=\"rr-wrap\"><span class=\"rr-kicker\">We're happy to help you<\/span><h2>Would you like to discuss a return or cancellation?<\/h2><p class=\"rr-lead\">Please email us with your order number and a brief explanation. This will allow us to address your question specifically.<\/p><div class=\"rr-actions\"><a class=\"rr-btn\" href=\"mailto:info@renier.be?subject=Retour%20of%20annulering%20-%20Renier\">Send an email to info@renier.be<\/a><\/div><\/div><\/section>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klantenservice \u00b7 Retouren &amp; annuleringen Retourbeleid.Duidelijke afspraken. Een product op maat, een voorraadartikel of een probleem bij levering? Hieronder lees je welke afspraken gelden en hoe je ons bereikt. Bespreek jouw vraag Welke situatie geldt voor jou? Maatwerk of voorraadartikel? 01 \u00b7 Maatwerk Speciaal voor jou gemaakt Voor producten die volgens jouw specificaties of duidelijk [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3159","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourbeleid - Renier Natuursteen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/renier.be\/en\/return-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourbeleid - Renier Natuursteen\" \/>\n<meta property=\"og:description\" content=\"Klantenservice \u00b7 Retouren &amp; annuleringen Retourbeleid.Duidelijke afspraken. 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