{"id":3161,"date":"2025-01-08T14:48:17","date_gmt":"2025-01-08T13:48:17","guid":{"rendered":"https:\/\/renier.be\/?page_id=3161"},"modified":"2026-10-08T16:59:10","modified_gmt":"2026-10-08T14:59:10","slug":"warranty","status":"publish","type":"page","link":"https:\/\/renier.be\/en\/garantie\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3161\" class=\"elementor elementor-3161\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9949d4 e-flex e-con-boxed e-con e-parent\" data-id=\"c9949d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dc16ca elementor-widget elementor-widget-html\" data-id=\"0dc16ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- Plaats alle code in \u00e9\u00e9n Elementor HTML-widget. 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36px)}.renier-garantie .rg-hero{padding:52px 0}.renier-garantie .rg-lead{font-size:17px}.renier-garantie .rg-card,.renier-garantie .rg-status,.renier-garantie .rg-checklist{padding:25px}.renier-garantie .rg-actions .rg-btn{width:100%}}\n.renier-garantie .rg-hero-layout{display:grid;grid-template-columns:1.05fr 1fr;gap:46px;align-items:center}.renier-garantie .rg-photo{margin:0}.renier-garantie .rg-photo img{display:block;width:100%;height:auto;border-radius:10px}.renier-garantie .rg-hero-photo img{aspect-ratio:3\/2;object-fit:cover}.renier-garantie .rg-about-layout{display:grid;grid-template-columns:1fr 310px;gap:70px;align-items:center;margin-bottom:38px}.renier-garantie .rg-about-layout .rg-heading{margin-bottom:0}.renier-garantie .rg-portrait img{aspect-ratio:3\/4;object-fit:cover}.renier-garantie .rg-photo figcaption{font-size:13px;color:#66635f;margin-top:10px}.renier-garantie .rg-hero-layout h1{font-size:clamp(40px,4.4vw,64px)}\n@media(max-width:900px){.renier-garantie .rg-hero-layout,.renier-garantie .rg-about-layout{grid-template-columns:1fr;gap:28px}.renier-garantie .rg-portrait{width:min(100%,360px)}}\n.renier-garantie .rg-hero-layout{grid-template-columns:1.2fr .8fr}.renier-garantie .rg-hero-photo{width:min(100%,390px);justify-self:end}.renier-garantie .rg-hero-photo img{aspect-ratio:3\/4;object-fit:cover}.renier-garantie .rg-policy{max-width:900px}.renier-garantie .rg-policy ul{padding-left:22px}.renier-garantie .rg-policy li{margin-bottom:10px}.renier-garantie .rg-soft{background:#f3f1ed}.renier-garantie .rg-note-box{border-left:4px solid #a8733d;padding:24px;background:#f3f1ed;margin-top:24px}.renier-garantie .rg-note-box p{margin:0}.renier-garantie .rg-step{margin:0 0 28px;padding:0 0 28px;border-bottom:1px solid #ddd8d1}.renier-garantie .rg-step:last-child{border:0;margin:0;padding:0}@media(max-width:900px){.renier-garantie .rg-hero-layout{grid-template-columns:1fr}.renier-garantie .rg-hero-photo{justify-self:start}} <\/style><div class=\"renier-garantie\">\n<header class=\"rg-hero\"><div class=\"rg-wrap\"><span class=\"rg-kicker\">Customer Service \u00b7 Warranty<\/span><h1>Warranty on Natural Stone.<br>With clear agreements.<\/h1><p class=\"rg-lead\">We stand behind the quality of our products. If you notice a defect or if a product doesn't match your order, please let us know so we can work together to find a suitable solution.<\/p><div class=\"rg-actions\"><a class=\"rg-btn\" href=\"mailto:info@renier.be?subject=Garantiemelding%20-%20Renier\">Report a problem<\/a><a class=\"rg-btn rg-outline\" href=\"https:\/\/renier.be\/en\/contact\/\">Contact Us<\/a><\/div><\/div><\/header>\n<section class=\"rg-section\"><div class=\"rg-wrap\"><span class=\"rg-kicker\">What does the warranty cover?<\/span><h2>Quality, character, and proper use.<\/h2><div class=\"rg-grid\"><article class=\"rg-card\"><span class=\"rg-number\">01 \u00b7 Legal Warranty<\/span><h3>Two years for consumers<\/h3><p>When new products are sold to consumers, a two-year statutory warranty applies starting from the date of delivery. It protects you if the product you receive does not match what was agreed upon.<\/p><\/article><article class=\"rg-card\"><span class=\"rg-number\">02 \u00b7 Natural Materials<\/span><h3>Every stone is unique<\/h3><p>Natural stone exhibits natural variations in color, texture, and pattern. Such normal variations are not considered defects in and of themselves, as long as the product meets the agreed-upon specifications.<\/p><\/article><article class=\"rg-card\"><span class=\"rg-number\">03 \u00b7 Take Care of Your Product<\/span><h3>Installation and Maintenance<\/h3><p>Proper installation, appropriate maintenance, and careful use are important. Damage caused by improper use, maintenance, or installation is not covered by the warranty for an original product defect.<\/p><\/article><\/div><\/div><\/section>\n<section class=\"rg-section rg-soft\"><div class=\"rg-wrap\"><div class=\"rg-policy\"><span class=\"rg-kicker\">Legal Protection<\/span><h2>When can you make a warranty claim?<\/h2><p>The statutory warranty for consumers covers defects in conformity: the product does not meet what you could reasonably expect based on the contract. This could include, for example, a manufacturing or material defect, or a deviation from the specified characteristics.<\/p><p>The two-year period begins upon delivery. If a defect is discovered within that period, it is presumed to have been present at the time of delivery, unless we prove otherwise.<\/p><p>Custom-made products are also covered by this protection provided that the legal requirements are met. The exception to the right of withdrawal for custom-made products is separate from the statutory warranty.<\/p><p>For business purchases, the agreed-upon terms and conditions and the applicable legal regulations apply; the two-year consumer warranty does not automatically apply in such cases.<\/p><\/div><\/div><\/section>\n<section class=\"rg-section\"><div class=\"rg-wrap\"><div class=\"rg-policy\"><span class=\"rg-kicker\">Damage and Natural Variations<\/span><h2>What does not, in and of itself, constitute a warranty defect?<\/h2><ul><li><strong>Normal natural variations<\/strong> in color, texture, or pattern, provided they are consistent with the agreed-upon characteristics.<\/li><li><strong>Damage caused by improper use, maintenance, or installation<\/strong>, to the extent that those acts caused the damage.<\/li><li><strong>Damage occurring during transport that you arrange yourself<\/strong>, provided that it is not attributable to a defect or error for which Renier is responsible.<\/li><\/ul><p>These points do not constitute a general exclusion of your legal rights. Are you unsure whether it is a natural characteristic or a defect? Please send us a description and photos so we can assess the situation.<\/p><\/div><\/div><\/section>\n<section class=\"rg-section rg-soft\"><div class=\"rg-wrap\"><div class=\"rg-policy\"><span class=\"rg-kicker\">Report a problem<\/span><h2>This way, we can provide you with targeted assistance.<\/h2><p>Report any identified defect as soon as possible via <a href=\"mailto:info@renier.be\">info@renier.be<\/a>. As a consumer, you must do this no later than two months after you discover the defect.<\/p><ul><li>Please include your name and order or invoice number.<\/li><li>Describe the problem and when you noticed it.<\/li><li>Add clear close-up photos and an overview photo.<\/li><li>If applicable, describe how the product was installed, used, or maintained.<\/li><\/ul><p>We ask that you report any visible damage upon receipt, preferably within 48 hours. This helps us follow up quickly and does not limit your statutory warranty rights.<\/p><\/div><\/div><\/section>\n<section class=\"rg-section\"><div class=\"rg-wrap\"><div class=\"rg-policy\"><span class=\"rg-kicker\">A suitable solution<\/span><h2>What happens after you file a report?<\/h2><p>We will review your report and may ask for additional information to determine the cause. If the defect is covered by the statutory warranty, you are initially entitled to a free repair or replacement, taking into account what is feasible and reasonable.<\/p><p>Under the terms of the law, you may be entitled to a price reduction or to cancel the purchase with a refund, for example, if repair or replacement is not possible, is refused, or the problem is not resolved. You cannot cancel the purchase due to a minor defect.<\/p><div class=\"rg-actions\"><a class=\"rg-btn rg-outline\" href=\"https:\/\/renier.be\/en\/return-policy-2\/\">See also our return policy<\/a><a class=\"rg-btn rg-outline\" href=\"https:\/\/renier.be\/en\/certificates\/\">View our certificates<\/a><\/div><\/div><\/div><\/section>\n<section class=\"rg-section rg-apply\"><div class=\"rg-wrap\"><span class=\"rg-kicker\">Questions about your natural stone?<\/span><h2>We'd be happy to help you.<\/h2><p class=\"rg-lead\">Please send your question or report to info@renier.be, including your order number and any photos you may have.<\/p><div class=\"rg-actions\"><a class=\"rg-btn\" href=\"mailto:info@renier.be?subject=Vraag%20over%20garantie%20-%20Renier\">Send an email to info@renier.be<\/a><\/div><\/div><\/section>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klantenservice \u00b7 Garantie Garantie op natuursteen.Met duidelijke afspraken. We staan voor de kwaliteit van onze producten. Merk je een gebrek of klopt een product niet met je bestelling? Laat het ons weten, zodat we samen naar een passende oplossing kunnen kijken. Meld een probleemNeem contact op Wat houdt de garantie in? Kwaliteit, karakter en correct [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3161","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantie - Renier Natuursteen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/renier.be\/en\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantie - Renier Natuursteen\" \/>\n<meta property=\"og:description\" content=\"Klantenservice \u00b7 Garantie Garantie op natuursteen.Met duidelijke afspraken. 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