Terms and Conditions – Online Sales via the Website - Renier Natuursteen – Version: January 27, 2025
1.1 These terms and conditions apply to all orders, transactions, and deliveries made through the Renier Natuursteen website (hereinafter: “the website”).
1.2 By placing an order on the website, the customer agrees to these terms and conditions.
1.3 Any deviations from these terms and conditions are binding only if agreed upon in writing.
2.1 The offers on the website are non-binding and subject to availability.
2.2 A contract is formed as soon as the customer places an order and Renier Natuursteen confirms it in writing via an order confirmation.
2.3 Renier Natuursteen reserves the right to refuse an order, for example, in the event of incorrect pricing or incomplete customer information.
3.1 All prices on the website are in euros and include VAT, unless otherwise stated. The price in €/m² is provided for informational purposes only and always excludes VAT.
3.2 Any shipping costs or other additional charges will be clearly displayed during the ordering process.
3.3 Payments are securely processed through Mollie using the available payment methods (such as Bancontact, credit card, or other payment options). The order will not be processed until payment has been successfully completed.
4.1 Delivery will be made to the address provided by the customer. Renier Natuursteen is not responsible for delivery errors caused by incorrect address information.
4.2 Delivery times listed on the website are approximate and may vary. Delays do not entitle the customer to compensation or cancellation of the order, unless otherwise agreed.
4.3 The customer must inspect the delivery upon receipt. Any visible defects must be reported in writing within 48 hours via info@renier.be.
5.1 Exclusion of the right of withdrawal for custom-made products:
For products that are custom-made according to the customer’s specifications, there is no right of withdrawal (in accordance with Article VI.53 of the Economic Law Code).
5.2 Right of Withdrawal for Standard Products:
6. Quality and Warranty
6.1 Renier Natuursteen guarantees that the products meet the specifications listed on the website.
6.2 Products are covered by a 2-year statutory warranty, under which defects not caused by misuse will be repaired or replaced free of charge.
6.3 Natural variations in the color, texture, or finish of natural stone are inherent to the material and cannot be considered a defect.
7.1 Renier Natuursteen is not liable for damage resulting from improper use of the delivered products.
7.2 Renier Natuursteen’s liability shall in all cases be limited to the amount involved in the order.
8.1 Renier Natuursteen is not liable for delays or damage caused by force majeure, including internet connection failures, problems with payment systems, natural disasters, strikes, or other circumstances beyond Renier Natuursteen’s control.
8.2 In the event of force majeure, Renier Natuursteen has the right to suspend or terminate the agreement without the customer being entitled to compensation.
9.1 Renier Natuursteen processes personal data in accordance with the European General Data Protection Regulation (GDPR).
9.2 All information about how we handle personal data can be found in our privacy statement, which is available on our website.
9.3 Customers have the right to access, correct, or delete their personal data and may submit a request to do so via info@renier.be
10.1 All agreements entered into through the website are governed by Belgian law.
10.2 Disputes should preferably be settled amicably. If no resolution is reached, disputes shall be submitted to the competent court in the Leuven district.
Renier Natural Stone
1 Nijverheidslaan
3200 Aarschot
016/550011
www.renier.be