Customer Service · Production & Delivery Time

Custom-cut natural stone.
Clarity about your schedule.

For standard orders, the average production time is two weeks. We’ll confirm the exact delivery date for your order so you can schedule your pickup or delivery.

A sawing machine that cuts natural stone to size at Renier’s workshop in Aarschot
What can you expect?

The delivery time for your order.

± 2 weeks

Current Orders

The average production time for standard orders is two weeks. This is an estimated lead time; the exact lead time will be confirmed for each order.

Custom-made

Complex operations

Orders that involve a lot of manual work or larger volumes may take longer to process. The turnaround time depends on the size of the order and the required processing steps.

Confirmed

Your Specific Schedule

We'll confirm the exact delivery date for your order. This way, you can schedule the pickup or delivery to fit your project timeline.

Production time and delivery are not the same. The average two-week timeframe refers to production. Please coordinate the specific date for pickup or delivery with the timeframe we confirm for your order.

A craftsman manually shaping a natural stone element with a hammer and chisel at Renier
Manual processes require time, attention, and craftsmanship.
Craftsmanship in Our Own Workshop

Some pieces
take more time.

In Aarschot, we process natural stone from our own quarries into custom-made finished products.

In addition to machine processing, certain items require additional manual work. For this reason, we cannot guarantee the average production time of two weeks for every order. This applies, among other things, to:

  • Manual grinding.
  • Sanding pieces with lots of nooks and crannies.
  • The manufacture of complex cushions and pads.
  • Larger volumes or complex orders.

We will confirm the turnaround time for your order based on the work requested.

Pickup & Delivery

A schedule you can build on.

We will confirm the exact delivery date for each order. This way, you can plan your pickup or delivery in advance.

We do everything we can to fulfill our commitments. However, unexpected situations—such as a technical glitch or employee illness—can still cause delays. In that case, we’ll notify you as soon as possible.

Good to Know

Frequently Asked Questions.

Will my order always be ready within two weeks?

The average production time for standard orders is two weeks. For more complex orders, those requiring extensive manual work, or larger volumes, the lead time may be longer. We will confirm the exact lead time for each order.

Do those two weeks include shipping?

The estimated two-week lead time refers to production. Please coordinate the specific date for pickup or delivery with the timeframe we confirm for your order.

What if there's a delay?

In the event of an unexpected delay—such as a technical issue or employee illness—we will notify you as soon as possible.

I need a specific date. What should I do?

Please contact us to discuss your preferred schedule. Call 016 55 00 11 or email us at info@renier.be. That way, we can see what's possible for your order.

Do you have a question about your order?

We'd be happy to help you.

Would you like to coordinate the delivery date of an order with your construction site schedule? Please include your order or quote number if you have it.